1. Information We Collect
We collect various types of information to provide and improve our services to you:
A. Personal Information (Information you provide directly)
This includes information that can be used to personally identify you, such as:
Identity Data: Name, date of birth, and national identification details (if required for verification).
Contact Data: Delivery address, email address, and telephone/mobile number.
Account Data: Username and password.
Payment Data: Details necessary to process payments, such as credit/debit card information, mobile banking details (Note: We do not store full payment card details; these are securely handled by our authorized payment processors).
B. Transaction and Usage Information (Information collected automatically)
This information is collected as you use our platform and services:
Order Details: Products purchased, date of purchase, amount of transaction, and status of the order.
Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, device type, operating system, and platform.
Usage Data: Information about how you use our website, including navigation paths, time spent on pages, and products viewed.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process and Fulfill Orders: To complete your purchases, process payments, package orders, and arrange for free home delivery across Bangladesh.
To Manage Your Account: To register you as a new Pallpy customer and manage your user account.
To Communicate with You: To send you order confirmations, delivery updates, receipts, and respond to your inquiries (including those related to our 7-day replacement/return system).
To Improve Our Platform: To analyze usage trends, understand customer preferences, troubleshoot, test new features, and enhance user experience.
Marketing and Personalization: To provide you with information about products, promotions, and exclusive offers relevant to your interests, in line with your marketing preferences.
Security and Legal Compliance: To detect and prevent fraud, comply with legal obligations, and enforce our terms and conditions.
3. Sharing and Disclosure of Your Information
We do not sell your personal information. We only share your data with trusted third parties for the following specific purposes:
Delivery and Logistics Partners: We share your name, address, and contact number with reliable third-party logistics companies to ensure the accurate and timely delivery of your orders across Bangladesh.
Payment Processors: We share necessary payment data with financial service providers to securely process transactions.
Service Providers: We engage third-party companies (e.g., IT services, data analytics, marketing services) to help us operate and improve our business. These parties are obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation.
4. Data Security
We are committed to ensuring the security of your data. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through the internet.
5. Your Rights and Choices
As a Pallpy customer, you have the following rights regarding your personal data:
Access: You can request access to the personal data we hold about you.
Correction/Update: You can update or correct inaccuracies in your personal data through your Pallpy account settings or by contacting us.
Opt-Out of Marketing: You can choose to stop receiving marketing emails from us at any time by clicking the "unsubscribe" link in the emails or by contacting Customer Support.
Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
6. Cookies and Tracking Technologies
Pallpy uses cookies and similar tracking technologies (like pixels and web beacons) to enhance your shopping experience. Cookies are small data files stored on your device that help us:
Remember items in your shopping cart.
Analyze site traffic and user behavior.
Personalize content and advertisements.
You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website.
7. Children's Privacy
Pallpy is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Pallpy Customer Support
Email: info@pallpy.com
Phone: 01345789098
